NYU Langone Health customers: You may purchase products via credit card (Visa, American Express, or MasterCard). Your credit card statement will reflect payment to adm Promotions.
PeopleSoft Requestors: You are required to pay via purchase order.
Gift wrapping is not currently available. However, a gift bag and tissue set is available for purchase. You may find the product details HERE.
If you have a special project requiring gift wrapping, special packaging, and/or a personalized notecard, please contact our dedicated Customer Service Team via e-mail or phone.
Email: nyulhcustomersupport@admgroup.com
Phone: (203) 658-0379
Hours of Operation: Monday through Friday, 8:30 am–5:30 pm, EST
All calls and emails will be responded to within one business day.
You are not able to place an order for out-of-stock items. For additional assistance, please contact our dedicated Customer Service Team via e-mail or phone.
Email: nyulhcustomersupport@admgroup.com
Phone: (203) 658-0379
Hours of Operation: Monday through Friday, 8:30 am–5:30 pm, EST
All calls and emails will be responded to within one business day.
Gift cards are not available for purchase. However, our dedicated Customer Service Team is on hand to help solve all of your Brand Store needs.
Email: nyulhcustomersupport@admgroup.com
Phone: (203) 658-0379
Hours of Operation: Monday through Friday, 8:30 am–5:30 pm, EST
All calls and emails will be responded to within one business day.
NYU Langone Health Users: The Brand Store will save the last billing address used as your default, but you may edit it at any time on the checkout page.
PeopleSoft Requestors: You may update your billing information within PeopleSoft.
Taxes are calculated based on the product selected, delivery location, and shipping method.
We encourage you to carefully review your order for accuracy before purchasing. For modifications or cancelations, please contact our dedicated Customer Service Team for assistance. We will do whatever we can to assist you.
Email: nyulhcustomersupport@admgroup.com
Phone: (203) 658-0379
Hours of Operation: Monday through Friday, 8:30 am–5:30 pm, EST
All calls and emails will be responded to within one business day.
A store dedicated to NYU Grossman School of Medicine is coming in 2025. Products on that site will be available for purchase via credit card, or purchase order.
To place an order, please visit the Conference Gear page by clicking HERE.
Branded booth and signage products available via the Brand Store typically ship within 10 business days.
Please note: Event and conference materials are not eligible for returns unless they are defective. They have been created just for you!
If you can't find what you are looking for or you require the addition of your department/division, please click HERE to submit a custom branded merchandise order request.
Please note: Custom orders require a three-to-four-week lead time.
To place an order, visit the Awards & Recognition page by clicking HERE.
Product personalization offerings and details on how to personalize may be found on the product pages.
Please note: The cost of personalization is already included in the product price. The awards typically ship within 10 business days. Awards are not eligible for returns unless they are defective. They have been created just for you!
If you can't find what you are looking for or you require the additional information, please click HERE to submit a custom branded merchandise order request.
Please note: Custom orders require a three-to-four-week lead time.
Ground shipping is free! We ship to all 50 states via FedEx, but we do not ship to P.O. boxes. Delivery times go into effect the business day after an order is placed.
Made-to-order products will ship separately from all other products.
NYU Langone Health Users: You may select any of the following shipping options.
- Ground (4–7 business days): This option is free!
- 2–Day: Fees are calculated at checkout
- Next Day: Fees are calculated at checkout
PeopleSoft Requestors: You may ship via FedEx ground to a single address.
Expedited shipping is available, but requires approval. Email BrandStore@nyulangone.org to request.
NYU Langone Health Users: Yes. At checkout you have the option to ship to multiple locations.
PeopleSoft Requestors: You may only ship to a single location.
In-stock products ship within three business days. Made-to-order products require a longer lead time, which varies from item to item. Please refer to the product page for details.
Once your order ships, you will receive a confirmation email with the tracking information. You may check the status of your order in My Orders, which can be found on the top right-hand side of the page.
When you order multiple items, they may not ship together. In-stock items have a shorter lead time. Made-to-order items require a longer lead time, which varies from item to item. Made-to-order items also ship from a different location(s) than in-stock items.
NYU Langone Health Users: Once your order ships, you will receive a confirmation email with the tracking information. You may check the status of your order in My Orders, which can be found on the top right-hand side of the page.
PeopleSoft Requestors: Once your order ships, you will receive a confirmation email with the tracking information. You may check the status of your order in My Orders, which can be found on the top right-hand side of the page. Orders that are pending approval can be viewed in My Order Requests, which can be found on the top right-hand side of the page. Questions? Please contact our dedicated Customer Service Team via e-mail or phone.
Email: nyulhcustomersupport@admgroup.com
Phone: (203) 658-0379
Hours of Operation: Monday through Friday, 8:30 am–5:30 pm, EST
All calls and emails will be responded to within one business day.
NYU Langone Health Users and PeopleSoft Requestors: Once your order ships, you will receive a confirmation email with the tracking information. You may check the status of your order in My Orders, which can be found on the top right-hand side of the page.
Questions? Please contact our dedicated Customer Service Team via e-mail or phone.
Email: nyulhcustomersupport@admgroup.com
Phone: (203) 658-0379
Hours of Operation: Monday through Friday, 8:30 am–5:30 pm, EST
All calls and emails will be responded to within one business day.
We pride ourselves on providing the highest-quality merchandise, and we stand behind our products! All products that are stocked at our Warehouse and in new condition may be returned for a full refund within 10 days of receipt.
Made-to-order Products: These products will be made specifically for you. For this reason, they cannot be returned unless it arrives defective or damaged. These items are identified on the Brand Store with the note, “This item is made-to-order, therefore it may not be returned.” If your item was received defective or damaged, we’re here to help! Please contact our dedicated Customer Service Team via the email or phone number below, and we will be in touch within one business day.
NYU Langone Health Users: Your full purchase price will be refunded to your original payment method. Refunds are processed within three business days. However, the credit may take up to ten business days to appear on your account.
PeopleSoft Requestors: Your full purchase price will be refunded via a credit, which will be issued within three business days.
Email:
nyulhcustomersupport@admgroup.com
Phone: (203) 658-0379
Hours of Operation: Monday through Friday, 8:30am-5:30pm, EST
All calls and emails will be responded to within one business day.
Please contact our dedicated Customer Service Team via email or phone, and we will be in touch within one business day to assist with your return.
Please note: Items may only be returned if they are like-new and if it is within ten days of receipt. Additionally, on-demand, conference gear, and awards may not be returned unless they are defective.
Email: nyulhcustomersupport@admgroup.com
Phone: (203) 658-0379
Hours of Operation: Monday through Friday, 8:30 am–5:30 pm, EST
All calls and emails will be responded to within one business day.
We understand that sometimes an item may not meet your expectations. If you need to exchange a product, we are happy to assist you.
- Eligibility: Exchanges are allowed for stocked items in new and unused condition within 10 days of receipt.
- Made-to-Order Products: These are custom-made specifically for you and cannot be exchanged unless they arrive defective or damaged.
The Process: To request an exchange, please contact our Customer Service Team via email or phone. We will assist you in processing the exchange and ensure a seamless experience.
Email: nyulhcustomersupport@admgroup.com
Phone: (203) 658-0379
Hours of Operation: Monday through Friday, 8:30 am–5:30 pm, EST
All calls and emails will be responded to within one business day.
Our dedicated Custom Order Team is happy to assist you with sourcing merchandise. Please click HERE to fill out our custom branded merchandise request form. Once your form has been submitted, our Custom Order Team will be in touch within one business day regarding next steps.
Please note: All custom orders have a required minimum order quantity, which varies from product to product. Custom orders also require a lead time of ~3+ weeks.
Contact our dedicated Customer Service Team via email or phone, and we will be in touch within one business day.
Email: nyulhcustomersupport@admgroup.com
Phone: (203) 658-0379
Hours of Operation: Monday through Friday, 8:30 am–5:30 pm, EST
All calls and emails will be responded to within one business day.